General Questions

Answers to common queries about our store and who we serve.

What types of products do you sell?

We specialize in all kinds of lighting products including LED bulbs, medical lamps, specialty lights, and accessories for industrial, home, and commercial use

Do you supply to both businesses and individuals?

Yes! We proudly serve both retail customers and bulk buyers such as clinics, electricians, contractors, and facilities.

Can I buy in bulk?

Yes, we accept bulk and wholesale orders. Contact us for special pricing.


Returns & Refunds

Understand our return policy and how to handle faulty items.

What is your return policy?

You can return unused items within 14 days of delivery.

How do I request a return or refund?

Contact us with your order number and reason. We’ll guide you through it.


What if the product arrives damaged?


If your item is faulty or broken, we’ll replace it at no extra cost.

Do you refund the shipping fee too?


If it’s our fault (e.g. wrong or damaged item), yes. Otherwise, shipping is non-refundable.

Orders & Payments

Information on placing orders, payment methods, and invoices.

What payment methods are accepted?

We accept Visa, Mastercard, AMEX, PayPal, and Shop Pay.

Can I cancel or modify my order?


If your order hasn’t been processed yet, contact us quickly to make changes.

Is my payment information secure?

Absolutely. Our checkout is encrypted and PCI-compliant for your safety.

Shipping Questions

Details on delivery times, charges, and service coverage.

Where do you ship?

We ship all across New Zealand. For special requests outside NZ, contact us.


How long will it take to receive my order?

Delivery usually takes 2–5 working days, depending on your location.


Contact & Support

Need help? Here's how to get in touch with us.

How can I contact customer support?

Email us at sales@nzlightbulbs.com or use our Contact Form.

What are your customer service hours?

We’re available Monday–Friday, 9 AM – 5 PM (NZT).


Do you have live chat?


Not yet, but we typically reply to emails within 1 business day.

Can I speak to someone on the phone?


We currently offer email-based support, but phone support can be arranged on request.

Fast Shipping

Daily dispatch from our Christchurch warehouse

Expert Support

Professional lighting consultation available

Best Prices

Competitive pricing on premium lighting

Quality Guaranteed

Trusted brands with warranty coverage